Shipping policy
Thank you for shopping with Elvoran. We are committed to delivering your order quickly and securely.
Free Shipping
We offer FREE standard shipping on all orders. There are no hidden shipping fees.
Order Processing
- Orders are processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been processed, you will receive a confirmation email with your tracking information.
Delivery Time
- Estimated Delivery: 3–5 business days
- Delivery times may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. You can also use our Track Order page to monitor your shipment.
Shipping Address
Please ensure your shipping address is accurate before placing your order. Elvoran is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help locate your order and provide updates.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item and packaging so we can resolve the issue promptly.
International Shipping
We currently ship to select countries. Available shipping destinations will be displayed during checkout.
Contact Us
If you have any questions about our Shipping Policy or your order, please contact us:
Email: support@elvoran.shop
Our customer support team will respond as quickly as possible during business hours.