Refund policy
At Elvoran, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and original components.
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items damaged due to misuse, improper handling, or normal wear and tear
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Exchanges
We replace items only if they are defective, damaged, or incorrect. Please contact our support team to arrange an exchange.
Return Shipping
If the return is due to our error (such as receiving a damaged, defective, or incorrect item), we will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:
Email: support@elvoran.shop
Our customer support team is happy to assist you and aims to respond as quickly as possible during business hours.